Q: How long will my watch take to ship?
All products are shipped Free Fed Ex ground (3-5 business days) unless expedited shipping is requested.
Q: How long does a battery last?
Typically batteries last 3-5 years depending on the watches functions (tide, alarms, stopwatch, vibration, etc.) and how often those functions used.
Q: Can I change the battery locally?
You can but your warranty will be voided. It is best to send your watch to our service center in Long Island City because a local jeweler might not reseal your watch properly making it lose the water resistance.
Q: My watch stopped working, how do I know if it is a battery problem?
Your watch battery should last 2 to 5 years depending on usage and how long it was at the store prior to purchasing. If you have a dead battery, usually, if the light is pressed, the screen will go blank or light up with no display.
Q: Do retailers/dealers also sell parts?
Unfortunately, majority of the retailers/dealers do not have parts available at their locations. However, you may place orders by phone by calling our consumer services dept. 800-874-0907
Q: How can I order replacement watch band & parts?
Please contact our warranty, parts and repair center: 800-874-0907
Q: What if I want to change the color of my straps and bezels?
While we currently do not sell parts separately, most of our watches do come in at least 2 or more different colors. Which means you can change straps and bezels and mix and match parts as long as you have 2 or more watches or have a friend that wants to trade parts.
Q: If I purchased a watch 10 years ago with a printed instruction of 2 years warranty; I see the warranty is now limited lifetime which warranty would
Even for discontinued models our warranty is limited lifetime on movement and mechanism.
Q: What if I can’t locate the model the number on the watch?
If you are unable to locate the model number on the case back of the watch, you may email a picture to our freestyle customer service center: email@example.com
Q: What is a Hydro Pusher?
Hydro Pusher is our name for our water resistant buttons which means you can press the buttons under water without the watch flooding.
Q: What is Heat Timer?
A: A heat timer is simply a countdown timer. We call it a heat timer because competitive surfing is run timed sessions called heats.
Q: How can I order a watch if I live outside of the US?
Currently you can only purchase from authorized distributors in your country. Please visit our international dealer locator for the distributor in your area.
Q: How do I get instructions on my watch if they are not listed on the website?
You can contact our technical support by email under “contact us” or call our service center for assistance with settings.
Q: I need help setting my watch, who do I contact?
A: You can call our service center or email technical support under “contact us”
Q: My watch is beeping and will not stop, what do I do?
You might need to manually reset your watch by pressing and holding all the pushbuttons for up to 5 seconds. If this does not stop the sound, then send your watch to our service and repair center in Long Island City, NY.
Q: Are there any authorized repair centers in my area that can fix my Freestyle watch?
The only authorized repair center is in Long Island City, NY.
47-14 32nd Place
Long Island City, NY 11101
Phone: 800-874-0907 ext: 222